Delivery & Return Policy

Delivery Information

Delivery Options

• Same Day Delivery: Available for select products ordered before 12 PM (Mumbai & Delhi NCR only)
• Standard Delivery: 3-5 business days for most locations
• Express Delivery: 1-2 business days (additional charges apply)
• Bulk Orders: 7-10 business days depending on quantity and customization

Delivery Charges

• Free shipping on orders above ₹999 (standard delivery)
• ₹99 shipping charge for orders below ₹999
• Express delivery charges vary by location and product weight

Order Tracking

Once your order ships, you'll receive a tracking link via email and SMS. You can also track your order through your account dashboard.

Return Policy

Eligibility for Returns

We accept returns for the following reasons:

• Defective or damaged products
• Printing errors or quality issues
• Wrong product delivered
• Significant color variation from approved proof

Return Window

Returns must be initiated within 7 days of delivery. Customized and personalized products can only be returned for quality issues, not for change of mind.

Return Process

1. Contact our support team at support@solidbrandsolutions.com or call +91-XXXXXXXXXX
2. Provide order details and reason for return with photos if applicable
3. Our team will review and approve eligible returns within 48 hours
4. Pack the items securely and hand over to our pickup partner

Refunds

Approved refunds are processed within 5-7 business days to the original payment method. For COD orders, refunds will be made to your bank account via NEFT/IMPS.